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8 More Telephone Touchpoints for Delighted Callers
Even a short phone conversation is full of opportunities to make a great impression. Help set your business apart from the competition by paying attention to these eight telephone touchpoints—and don’t...
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Paging Dr. Ruby Episode 9: Setting Yourself Apart with Personal Connections
Customers have many options when choosing a product or service so why not set yourself apart with personal connections? Ruby client Pete recently asked: “I loved your advice for creating the best...
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WOW Story: A Memorable Musical Connection
A little question like “What are you up to this weekend?” can be a way to break the ice, make casual chitchat around the watercooler, or learn a bit more about an acquaintance. And as Ruby®...
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How to Build a Foundation for Small Business Growth
If you’ve checked out recent episodes of Paging Dr. Ruby, you’re already familiar with the Ruby Service Pyramid®—our roadmap for success at Ruby® Receptionists. If you’re looking to create a service...
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Before the Phone Call: How Content Marketing Can Help Build Leads
You know there’s power in phone calls. Hearing a customer’s tone, inflection, even their word choice helps you make meaningful connections, learn something new, increase your networking or close a...
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Webinar: How to Create Raving Customers that Grow Your Business
As a small business owner, you most likely understand the opportunities and value delivering a top-notch customer experience presents. More and more, that customer experience starts on the phones. If...
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How Consistency Carves a Pathway to Legendary Service
What separates your business from the competition? What’s your differentiator? At Ruby® Receptionists, we strive to set ourselves apart by delivering legendary service. To ensure we’re always working...
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Webinar: The Insider’s Guide to Hiring a Virtual Receptionist
When Ruby® Receptionists was founded in 2003, “virtual receptionist” was a relatively unknown term. Today, virtual receptionist services abound, and choosing the right one for your business can feel...
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Emotional Intelligence: The Customer Service Super Star
In any role where you communicate with others, emotional intelligence is the name of the game. When everybody has a cell phone, and we can interact with people at any time of the day, it’s harder than...
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WOW Story of the Month: Queen of Everything
Like most businesses, Ruby receives a huge flow of incoming emails each day. To help us manage our general inbox, we have a dedicated group to sort through each and every email—our Happiness Concierge...
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5 Ways to Cultivate Customer Delight
If you consider “fine” a four-letter word, and “good enough” just doesn’t cut it for your business, today’s post is for you. We’re exploring two middle levels of the Ruby Service Pyramid, Foster...
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Harnessing the Written Word for Small Business Success
In any given month, more than 1 billion users worldwide log on to Google to search for information. More than 1 billion users open their Gmail accounts, and more than 1 billion users are watching...
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7 Things Every Small Business Should Automate
What if you could save time, improve efficiency, and provide your customers with a better experience, all while actually taking work off your plate? Automation is the tool of the innovative business....
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WOW Customers by Delivering the Unexpected
The Ritz-Carlton is famous for anticipating the needs of their guests, winning dedicated lifelong customers in the process (and getting some pretty great press). How do their employees achieve the...
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Ruby Named Finalist in Growth Stage Category Award
It’s no accident that two of Ruby’s 5 Core Values are “Grow” and “Innovate.” We purposefully selected these two values because they’re key to delivering exceptional service to our customers, as well...
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3 Overlooked Soft Skills that Set Your Customer Service Apart
When it comes to customer service, soft skills are the keys to success. Working with people requires a certain level of emotional intelligence and people skills. While these skills can’t be quantified...
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WOW Story of the Month: A Little Comfort Goes a Long Way
Ruby customer, Jonathan Whistman, received a call that you never want to get: his coworker, Kellie, had been in an accident. A major one. Miraculously she sustained only extensive bruising and...
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Tips from the UX Team: Delivering Stellar Service Through Design
Chances are whatever type of product or service you offer, you want your customers to have a great experience with it. But how do you get there? How do you ensure a positive user experience? According...
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What Does it Mean to Be a Customer Service Champion?
This week is International Customer Service Week, and as such, we’re sharing interviews with unique perspectives on what it means to be a champion of customer service. At Ruby, Problem Solvers &...
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How Ruby Hires Service Champions
Ruby® Receptionists’ mission is to create real, meaningful, personal connections in today’s increasingly technology-focused, virtual world, and we rely on our core values to guide us in all we do. In...
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