Dear Dr. Ruby,
What sorts of things can I do on my end to optimize my use of Ruby? Are there any settings or updates I can use to make sure I’m getting the most bang for my buck? Are there services you offer I may not know about?
What a phenomenal question; I’m so glad you asked! You happen to be in luck as there are a number of things you can do to optimize your use of Ruby’s service.
As a huge fan of acronyms, I couldn’t resist the urge to put one together for just this scenario. To get the most from your service, just remember R-U-B-Y:
R – Regular Check-ins
U – Update Your Information
B – Benefit From Additional Offerings
Y – You and Ruby are a Team
So simple, right? Let’s dive into the details!
R – Regular Check-ins
Clearly communicating your availability to your callers is just one of the ways you can practice doing what you say you will do—and Ruby can help! Planning to be in a meeting all day? Jumping on an afternoon conference call? Traveling to a remote tropical island with no access to phone or email (and can we come, too?) Let us know! We’ll create temporary instructions for you that will deliver a great experience to your callers, gather all the information you need to take care of business, and make it seem like our receptionist is sitting right in your office.
U – Update Your Information
In today’s world, a business owner has to be ready and willing to make changes at any given moment. And we’re no strangers to change! We know it can be tough to remember all of the things to update when any kind of shift takes place, but if any changes are made in your office (an office move, a promotion, a new employee, or even a new fax number), it’s a great idea to let us know as soon as possible. Our receptionists use those details to knowledgably and skillfully assist your callers, as well as make personal connections. After all, it’s difficult to sound like we’re in your office if we don’t have the correct address!
B – Benefit From Additional Offerings
Do callers to your office tend to call repeatedly to conduct business? Then you’re in luck! With Ruby’s familiar caller ID database, we can WOW your repeat callers by having their basic information available to receptionists instantaneously. This allows us to act with more familiarity toward your regular clients. With our caller ID database, we’re able to tag their number (the number—or numbers—from which they’re most likely to call you) with their name, company name (if applicable), and to whom they most often wish to speak. As a result, when ol’ Bob calls in and says, “Hi there! It’s Bob,” our receptionists can impress him with a dazzling, “Great to hear from you, Bob! Would you like to speak with Joe?” Win-win!
Ruby can also make outbound calls on your behalf, saving you precious time each day. Let our outbound call specialists handle appointment reminders, retrieving that email address Bob keeps forgetting to give you, or even scheduling your cat’s veterinary appointments. We’re here to help take some of the work off your plate, and phone calls are what we do best.
Y – You and Ruby are a Team
Our goal is to help your business succeed by creating a lasting first impression of friendliness, charm, and professionalism for your callers. We want to do everything in our power to ensure your business is set up for WOW-worthy service. By keeping us in the loop and treating us as a member of your team, we’ll know how to best customize your service to keep you focused on growing your business.
We also promise to keep you in the loop! For more details about how Ruby works (and how that applies to your business), check out our blog posts on that very topic. And as always, if you have any questions or concerns, please reach out to our Client Happiness team at 866-611-7829, or via email at staff@callruby.com. We are truly delighted to help!
